On 8/8/20 at 11:59 p.m. Pacific Time, the NA1 cluster will have 4-hour downtime in order to complete critical maintenance. The following services will unavailable during this window:
- Contact Center login
- Processing/queuing transactions (chats, emails, phone calls)
- Contact Center API access
Inbound callers to your Contact Center will receive a maintenance message and be asked to call back later.
- 8x8 Contact Center
The scheduled maintenance is now complete.
2020-08-10, 8:25 a.m. Pacific Time / 4:25 p.m. British Time