Some 8x8 Contact Center users are unable to view queues and agent status within the agent console. The ability to accept chat transactions may be impacted as well. Inbound telephone interactions are still in queue and are still being offered to available agents.
- 8x8 Contact Center
- Agent Console
This issue is resolved globally as of 7:30 am PT, 10/21/20.
2020-10-21, 7:35 a.m. Pacific Time / 3:35 p.m. British Time