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2020-10-20-21: Unable to View Queues and Agents Status in 8x8 Agent Console [RESOLVED]
8x8 Support

2020-10-20-21: Unable to View Queues and Agents Status in 8x8 Agent Console [RESOLVED]

Issue

Some 8x8 Contact Center users are unable to view queues and agent status within the agent console. The ability to accept chat transactions may be impacted as well. Inbound telephone interactions are still in queue and are still being offered to available agents.

Applies To

  • 8x8 Contact Center
  • Agent Console

Status

This issue is resolved globally as of 7:30 am PT, 10/21/20.

Last Updated

2020-10-21, 7:35 a.m. Pacific Time / 3:35 p.m. British Time

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