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2020-11-11: New 8x8 Geographic Subnets to be Enabled
8x8 Support

2020-11-11: New 8x8 Geographic Subnets to be Enabled



8x8 began expanding its geo-routing capabilities on November 11, 2020. The rollout is complete.

8x8 will be enabling automated geo-routing for additional Subnets in its Data Centers/Media PoPs located in the United Kingdom, China, India, and Australia. As a best practice, it is recommend that customers add these subnets to their Quality of Service (QOS) policies and Access Control Lists (ACL) to be able to take advantage of these new media PoPs, and ensure optimal functionality of 8x8’s UCaaS and CCaaS services.

Has your company implemented specific ACLs on your firewall or routers to allow data traffic from 8x8 subnets? Please ensure that all the new subnets are added prior to 11/11/20 to avoid any potential disruption of service due to your firewall/router inadvertently blocking 8x8 traffic from any of the new locations. If you are unsure whether your firewall or router configuration utilizes ACL or other security blocking or whitelisting by IP address subnets, please consult your IT team for confirmation.

New Subnets

Below are the new subnets that should be added/modified in your allowed policy in your firewall/router and/or QoS Policies.

  • Australia:
  • United Kingdom:
  • United Kingdom:
  • China:
  • Quality Management Site: (See references to Quality Management in IP Ranges Table.)


The complete and official list of subnets used by 8x8 for all services can be found in our Technical Requirements.

IT Admins: We strongly recommend you visit the Technical Requirements regularly and review the document change history at the top to ensure you have the most current technical information and recommendations for 8x8 services.

Applies To

  • All 8x8 Products and Services
  • 8x8 Technical Requirements
  • Network Configuration
  • 8x8 Admin Users


These changes are available for configuration in your network now and the rollout is in progress.

All 8x8 administrators are also being notified via email between 10/1/20 - 10/6/20 and will receive the message below:

Subject: Important Notice: 8x8 Data Center Subnet Expansion Lists


Last Updated

2020-11-30, 2:30 p.m. Pacific Time / 10:30 p.m. British Time

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