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2021-02-16: 8x8 Contact Center Not Showing Correct Agent Status
8x8 Support

2021-02-16: 8x8 Contact Center Not Showing Correct Agent Status

 

Issue

Some 8x8 Contact Center customers with US2 Contact Center tenants are currently experiencing an issue where Agent status is not showing up correctly. 

Applies To

  • 8x8 Contact Center
  • US2 Contact Center Tenant

Status

This issue is now resolved. Agent presence and status are operating as expected.

Last Updated

2021-02-16, 2:15 p.m. Pacific Time / 10:15 p.m. British Time