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2021-02-16: VCC calls not routing through IVR [RESOLVED]
8x8 Support

2021-02-16: VCC calls not routing through IVR [RESOLVED]



Some customers experienced one or more of the following Contact Center issues:

  • inbound calls not routing through IVRs to agents correctly
  • dead air (silence) on correctly routed calls
  • agents unable to make outbound calls or being placed on break/working offline
  • 800 numbers not working
  • dropped calls or silence on outbound calls

Applies To

  • 8x8 Contact Center (VCC)


This issue is now resolved.

For continuous updates, please visit the 8x8 Status Page post for this incident:!/incident/208910

Last Updated

2021-02-16, 7:40 a.m. Pacific Time / 6:40 p.m. British Time

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