Voicemail settings can be altered via Account Manager; the 8x8 Virtual Office Desktop and Online applications; and your either mobile or desk phone.

Voicemail passwords are first set by the account administrator when creating user profiles for extensions.

To change your voicemail password from your phone:

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your current voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your current voicemail password.
    • From an outside line*
      Dial your 10-digit phone number. At your voicemail greeting, press the # key, then enter your current voicemail password.
      NOTE: In your call forwarding rules, make sure “no answer” calls are set to go to voicemail.
  2. Once connected, press the * key to enter the Main Menu.
  3. From the Main Menu:
    1. Press 3 to enter the User Preference Options sub-menu.
    2. Press 1 to change your voicemail password. Follow the audio prompts until complete.
    3. Press 9 to exit voicemail.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.