How to open a "Tranisition to Support" case as an 8x8 Partner.
- Tranisition to Support
Once a partner has completed their 'deployment support' phase, to advise 8x8 Support that the customer is live, the following should be followed.
- Partner to raise a case via PartnerXchange to support
- Subject - 'Go Live Notification - (customer name)
- Description - '(Customer Name) - self deployed and have gone live. Please see the attached documentation'
- Case Severity - 3 - Moderate Business Impact
- Case Type - Technical Support
- Issue Level 2- Application
- Issue Level 3 - Login
- Upload Attachment - Please add the following information:
a) Build Capture Document (or Partners own version)
b) Configuration Workbook (or Partners own version)
c) Network Utility Test Results OR network waiver
d) Deploment to Support handover form
- Save and close