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Error Attempting to Request Port of 833 Toll Free Number
8x8 Support

Error Attempting to Request Port of 833 Toll Free Number

Symptom

Currently, when attempting to request an 833 toll-free number port in Account Manager, when you go to select a temporary number, only local temporary numbers show up as selectable. (You cannot use a local number as the temporary number on a porting request -- TFNs must map to TFNs.)

Applies To

833 Toll Free Numbers

Resolution

Create a case requesting for Porting Status with the following attached:

  • A copy of your current phone bill dated within the last 30 days that contains: the TF number listed, Company name and Service Address listed.
  • Toll Free LOA
  • 8x8 Port Project Mapping

Cause

The FCC recently approved the release of the 833 prefix for toll-free numbers in the US. However, the 8x8 Account Manager currently does not support 833-prefix numbers for creating port requests and cases.