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Error Attempting to Request Port of 833 Toll Free Number
8x8 Support

Error Attempting to Request Port of 833 Toll Free Number

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Symptom

Currently, when attempting to request an 833 toll-free number port in Account Manager, when you go to select a temporary number, only local temporary numbers show up as selectable. (You cannot use a local number as the temporary number on a porting request -- TFNs must map to TFNs.)

Applies To

833 Toll Free Numbers

Resolution

Create a case requesting for Porting Status with the following attached:

  • A copy of your current phone bill dated within the last 30 days that contains: the TF number listed, Company name and Service Address listed.
  • Toll Free LOA
  • 8x8 Port Project Mapping

Cause

The FCC recently approved the release of the 833 prefix for toll-free numbers in the US. However, the 8x8 Account Manager currently does not support 833-prefix numbers for creating port requests and cases.