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What to do after your number(s) ports over to 8x8
8x8 Support

What to do after your number(s) ports over to 8x8

 

Objective

What to do after your phone number(s) have ported to 8x8

Applies To

  • Number Transfer
  • Porting

Procedure

When your numbers have successfully ported to 8x8, you will want to make sure you do the following steps to ensure you are fully set up. It's important your calls route the way you want them to, so it's a great idea to test what your customers will experience when calling your numbers after a port. 

 

If you run into unexpected busy tones or call flows, here are some common issues and resolutions

  • Calls from 8x8 phones to the number result in a busy tone or hang up - This is usually caused by a miss configuration of the number, often times the number may not be assigned to anything or an auto attendant may not have it's greetings configured
  • Calls from the former provider get a busy signal or a not in service - Try testing on a mobile phone or another carrier, often times the former provider may not have removed all the records of that number if this is the case, contact your former provider and request that they "scrub" the numbers or "remove the number translations". Alternatively you may accomplish this by cancelling your service with your former provider
  • If calls are successful from an 8x8 phone but unsuccessful from your former provider and a mobile phone or another carrier ther may have been an issue with the port. Check out this article for more help