Overview

8x8 Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional edge.

Virtual Office allows you to replace dead air with music or important information with our Music/Messaging on Hold feature. 8x8 offers 10 music-on-hold options to choose from that you can change online at any time. Or upload your own .au files.

Need Professional Voice Recording Services?

From telephone prompts to voicemail and message on-hold recordings, make sure your business presents a consistent, professional voice for your clients and customers. The 8x8 Audio Production Store is a great way to quickly and easily create an effective audio brand for your company.

Virtual Office allows users to select their own music on hold from the Music on Hold library. As an administrator, you can select which music is available to extension users, select the default music on hold for extensions where no music has been selected and upload new music to the Music on Hold library.

In Account Manager
Set Default Music On Hold for all Extensions
  1. Log into your Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.
  3. Review the music listed. To hear a sample, click Play.
  4. When you have made your selection, click Select. This music will become the default hold music for all extensions.
    • Note: Your selection shows aicon in the Status column. You can only make one music file the default music for all extensions in your phone system. But, extension users can change their default hold music through their Virtual Office Online.
  5. When the dialog box appears confirming your selection, click OK.
  6. Click Save.
Allow Each Extension User to Choose his/her Music on Hold
  1. Log into your Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.
  3. Review the music listed. To hear a sample, click Play.
  4. Select the Extension User Access check box to enable users to select Music on Hold for their own extensions.
  5. Click OK. Your selected phone extensions now have access to Music on Hold.
Upload your own Music On Hold
  1. Log into your Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.
  3. Click Upload New Music on Hold above the top-left corner of your Music on Hold table.
  4. Click the Add button and select the music file from your computer.
  5. Click Upload.
  6. If you want to make this music file the default Music on Hold for your phone system, select the checkbox at the bottom.
    Note: This does not override the Music on Hold other users have selected from the Virtual Office accounts. It only applies to extensions where no Music on Hold has been selected.
  7. Review the text in the Electronic Signature field and click I Agree.
  8. The music you uploaded now appears in the Music on Hold library with a  icon, indicating that it is the default Music on Hold.
Change Music on Hold in VOD/VOO
  1. Login to your extension using Virtual Office Desktop or Virtual Office Online at http://login.8x8.com.
  2. Select Settings. Then select the My Services tab.
  3. Scroll down to Music on Hold and select Click to Change.
  4. From the Music On Hold File List window, select your music, then click Done.
  5. Click Save at the bottom of the My Services tab.