Overview

Voicemail settings can be altered via Account Manager; the 8x8 Virtual Office Desktop and Online applications; and your either mobile or desk phone.

Voicemail passwords are first set by the account administrator when creating user profiles for extensions.

If you have forgotten your voicemail password, you can display your current voicemail password in Virtual Office Desktop.

To display your current voicemail password in Virtual Office Desktop

  1. Log in to Virtual Office Desktop.
  2. Go to Settings (or Preferences) > My Services > Voicemail Settings.
  3. Under Voicemail Settings, next to Password, click the box to Show Password.
  4. From here, you can change your voicemail password. (Note: If you change the current password, click Save when done.)

To change your voicemail password from your phone

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your current voicemail password.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your current voicemail password.
    • From an outside line*
      Dial your 10-digit phone number. At your voicemail greeting, press the # key, then enter your current voicemail password.
      Note: In your call forwarding rules, make sure “no answer” calls are set to go to voicemail.
  2. Once connected, press the * key to enter the Main Menu.
  3. From the Main Menu:
    1. Press 3 to enter the User Preference Options sub-menu.
    2. Press 1 to change your voicemail password. Follow the audio prompts until complete.
    3. Press 9 to exit voicemail.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.