Overview

With Virtual Office, you can forward a single extension to another internal extension, or an external number. This ability means you never have to miss a call, even when you’re out of the office. Simply forward your office number to your home number, cell phone, or a work colleague who can handle your calls while you’re out.

Extension users are able to set their own forwarding rules via Virtual Office Desktop or Virtual Office Online. (Users must be enabled to use these applications.)

Account admins (and authorized users) can also set forwarding rules within Account Manager.


To set extension forwarding rules in Account Manager

  1. Log in to Account Manager.
  2. From the top menu bar, click Phone System.
  3. Click the View button under View All Extensions.
  4. In the Phone Number column, locate the extension which you wish to forward.
  5. In the Actions column next to that extension, click Edit. The Edit Extension window opens.
  6. Scroll down and click the plus sign to expand the Call Forwarding rules box.

    The box displays Call Forwarding rules in the order in which rules are applied.
    • (1) Always Forward - Calls to this extension will always forward to the destination selected to the right of this rule.
    • (2) Busy Forward - Calls to this extension when it is busy will forward to the destination selected to the right of this rule.
    • (3) No Answer Forward - Calls to this extension that are not answered after the delay noted at the end of this row will forward to the destination selected to the right of this rule.
    • (3) Internet Outage Forward - In the event of an Internet outage limiting use of your phone system, calls to this extension will forward to the destination selected to the right of this rule.
  7. To set any forwarding rule:
    1. Select the checkbox in the Forward to External or Extension column.
    2. In the Phone Number column, input the number where calls will be sent in 11-digit format, with no spaces or dashes (e.g., 14085551212).
    3. For No Answer Forward, in the Delay column, specify the amount of time the phone will ring (in seconds) before the call will be forwarded.
  8. At the bottom of the page, click Save Changes.

To remove a forwarding rule

  1. Repeat steps 1 through 6 above to navigate to the Call Forwarding menu.
  2. In the Forward to External or Extension column, click to deselect the checkbox.
  3. Scroll down and click Save Changes.