Sameroom: Chat Service Limitations and Known Issues

8x8 Work

• 8x8 Team Messaging (Sameroom) works only with Work Desktop and Work Mobile (formerly Virtual Office Desktop and Mobile).
• Sameroom commands must be invoked via the @Sameroom mention instead of -sameroom.
• Direct Messaging (DM,  or 1-1 chat) is not supported.
• Private rooms are not supported. Sameroom 8x8 Team Messaging is available only in public Work rooms.

Campfire

• Basecamp 3 is not supported.
• If you don’t use a bot Campfire account with Sameroom, your own messages will not be relayed. Click here to learn how to fix this.
• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Cisco Jabber

• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• Only available with on-premise Sameroom Proxy.
• Only available with Sameroom Enterprise.

Cisco Webex Teams (formerly Spark)

• Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

Facebook Messenger

• Not supported.
• Facebook doesn’t expose an API for Messenger, so it cannot be supported.

Fleep

• No support for message edits or deletion.

Flowdock

• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.

Gitter

• No support for message edits or deletion.
• Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

Google Chat

• Not supported.
• At this time there is no support for Google Chat, and there are no active plans in place to integrate it with Sameroom.

Google Hangouts

• No longer supported.
• Unfortunately Google is no longer actively investing in the Hangouts chat API and can potentially terminate it at any time. Because of this and changes to their authentication methods, it's been decided that Hangouts is no longer supported.
• You can find more information from Google about this, here: Updates to Hangouts Chat migration timelines

GroupMe

• Login to the Sameroom.io admin interface using GroupMe credentials is not supported. You must use an alternate method to log in to your Sameroom account. This means that GroupMe will not appear as an installed app on your Sameroom Accounts page.
• The GroupMe Bridgebot is required for message relay. Follow the instructions in the article linked below to add the Sameroom bridgebot to GroupMe.
  • Sameroom: How to add the GroupMe Bridgebot to your Groups
• The author of messages relayed by Sameroom will appear as “Sameroom”, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.

HipChat

• No DM support (direct messages, 1-1 chat).
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
• No support for message edits and deletion.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. (To help us make this look better, please consider asking HipChat to improve their API.) You can change this for existing Tubes with Posting Options.

IRC

• No support for password-protected channels.
• Required: either SASL support or an extended /nickserv IDENTIFY command that accepts a nick in addition to password (like on Freenode).
• No support for IRC networks without registered nicks (/NickServ).
• Known unsupported networks are:
  • EFNet
  • fsociety.internetz.me
  • irc.codetalk.io
  • irc.coldfront.net
  • irc.gamesurge.net
  • irc.jaundies.com
  • irc.mafiareturns.com
  • irc.oftc.net
  • irc.quakenet.org
  • irc.rizon.net
  • irc.serenity-irc.net
  • irc.slashnet.org
  • irc.synirc.net
  • irc.utonet.org
  • irc.w3.org
• Passwords containing special characters may not work.
• No DM support (direct messages, 1-1 chat).
• Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.

IRCCloud

• No DM support (direct messages, 1-1 chat).
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Lync

See Skype for Business.

Mattermost

• No support for message edits and deletion.
• Authors of messages relayed by Sameroom will appear to come from the owner of the Tube, unless you change configuration of your Mattermost server. Open System Console, Integrations, Custom Integrations and set Enable webhooks and slash commands to override usernames and Enable webhooks and slash commands to override profile picture icons to true.

Microsoft Teams

• Currently not supported.
• Currently there is no planned development timeframe for a Teams integration with Sameroom.

Planio

• No DM support (direct messages, 1-1 chat).
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

RocketChat

• Not supported.
• Version 3.0.0 of RocketChat introduced significant incompatibilities, so it is no longer supported.

Salesforce Chatter

• Only available with Sameroom Enterprise.
• Chatter is not real-time—expect up to 60-second delays for incoming messages.
• Chatter webpage must be refreshed to see new messages.
• No DM support (direct messages, 1-1 chat).
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.

Skype

• These restrictions refer to the standard, non-Business version of Skype.
• Login to the Sameroom.io admin interface using Skype credentials is not supported. Microsoft changed the API a while back, and we could not fix this (the API is unpublished). You must use an alternate method to log in to your Sameroom account.
• The Skype Bridgebot is required for message relay. Follow the instructions in the article linked below to add the Sameroom bridgebot to Skype.
  • Sameroom: How to add the Skype Bridgebot to your Contacts
• No support for chatrooms created before Microsoft acquired Skype. There is no workaround for this, as the newer version(s) of Skype do not support chat commands.
• Owner of the Tube will not receive notifications for new messages. For a possible solution, click here.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• Files sent from Sameroom to Skype will appear as temporary links. Temporary links are good for 24 hours.
• Skype BridgeBot: "Send Contacts" message posted in Skype will be relayed as an empty message or not at all.
• Skype BridgeBot: Skype video messages are not relayed by Sameroom.
• No support for message edits and deletion.
• Important: In rare cases, it has been recently observed (2021) that edits of messages already sent to Skype from other chat applications may cause the inbound Skype message queue to become blocked. This results in messages relayed by Sameroom not being displayed in the affected Skype group. In this case, Sameroom commands issued in that Skype group will also appear to not be received. However, Sameroom continues to relay all messages (but not edits or deletions, as stated above). After thorough investigation, we've determined that this is exclusively a Skype messaging issue.

Skype for Business / Lync

• Office 365 is not supported because it does not have persistent chat rooms as a feature.
• Only available with on-premise Sameroom Proxy.
• Only available with Sameroom Enterprise.
• The Sameroom Lync 2013 proxy only supports Lync 2013 servers with persistent chat rooms enabled.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.

Slack

• Text messages sent together with images or other files in Slack are not relayed by Sameroom. In this scenario, only the sent image or file will be relayed, not the text.
• Sameroom commands in Slack should be invoked via the @Sameroom mention instead of -sameroom.
• If your admin disabled 3rd party integrations for non-admins, you can’t use your Slack account with Sameroom. Ask your admin to turn off the limitation, or use an admin account to create a Sameroom Tube for you.
• Highlighted words coming across Sameroom will not cause desktop/mobile notifications. (But @mentions will.)
• No support for message edits and deletion.
• Files will be posted from account who have created Tube, and name of sender will be in file name description.
• Slack posts will not be relayed by Sameroom.
• Messages from threads will not be relayed by Sameroom, with the exception of replies sent back to the channel.
• No DM support.

Socialcast

• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
• No support for message edits and deletion.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• Files sent from Sameroom to Socialcast will be posted from account who have created Tube, and name of sender will be in separate message.

Telegram

• Login to Sameroom using Telegram credentials is not supported. You must use an alternate method to log in to your Sameroom account.
• Use of a bridgebot is required for Telegram. This means that Telegram will not appear as an installed app on your Sameroom Accounts page.
  • Sameroom: How to add the Telegram Bridgebot to Groups
• No support for channels.
• Messages starting with a username may not be relayed. For a related discussion, see https://stackoverflow.com/q/44556396/74167.
• If a Sameroom-connected Telegram group is upgraded to a supergroup, the connection may stop working.
• The author of messages relayed by Sameroom will appear as “Sameroom”, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.

Twitter

• Group DM is not supported.
• Owner of the Tube will not get notifications for new messages. For a possible solution, click here.
• The author of messages relayed by Sameroom will appear as the owner of the Tube. You can change this for existing Tubes with Posting Options.
• Files sent from Sameroom to Twitter will appear as temporary links. Temporary links are good for 24 hours.

Yammer

• External networks are not supported (external groups are OK).
• No DM support (direct messages, 1-1 chat).
• No support for message edits and deletion.
• The author of messages relayed by Sameroom will appear as the owner of the Tube, with actual author’s name appearing in square brackets at the beginning of each message. You can change this for existing Tubes with Posting Options.
• Files sent from Sameroom to Yammer will be posted from account who have created Tube, and name of sender will be in separate message.