Editions to X Series Account Upgrade - Customer FAQ
Overview
8x8 wants to keep you on our latest and greatest platform, X Series. We are upgrading all our Editions users to X Series.
Outcomes from Your Upgrade
The table below shows a list of changes made, and their effects, when your migration has been completed.
- Customers with Contact Center
- No price change
- US & UK only
| Editions License | X Series License | Differences | Extras |
|---|---|---|---|
|
Virtual Office Lobby |
X Series Lobby |
None |
No change |
|
Virtual Office Basic |
X Series X1 |
None |
|
|
Virtual Office X2 |
X Series X2 |
None |
Call recording feature with 1 GB media storage (more storage sold separately) |
|
Virtual Office X5 |
X Series X3 |
None |
No change |
|
Virtual Office X6 |
X Series X4 |
None |
No change |
| Virtual Office X8 | X Series X4 | None |
No change |
| Virtual Office X8e | X Series X4 | None |
No change |
| Virtual Office X8 | X Series X5 | None | No change |
| Virtual Office X8e | X Series X5 | None | No change |
| VCC Standard Contact Center Seat | Contact Center Voice - No Included Minutes | None | No change |
| VCC Pro Contact Center Seat | Contact Center Omnichannel - No Included Minutes | None | No change |
| VCC Ultimate Contact Center Seat | Contact Center Advanced - No Included Minutes | None | No change |
Before and After Experience
Billing Statements
After the next billing cycle, you will see the updated services on your bill.
Before
After
FAQ
What will my experience be after the upgrade?
- The upgrade is seamless. No action needed is needed.
- You will see updated licenses (shown above) and new service names in your next billing statement.
What does this change mean?
We are updating all Editions licenses to X Series licenses. You will only see a change in the license or SKU that is switched from Editions to X Series. You will also see this update reflected in your next bill. The licenses will be X Series licenses.
How can I opt out of the update?
Users are not able to opt out of this update. Virtual Office Editions is being phased out, so all users will be updated to X Series.