Editions to X Series Account Upgrade - Customer FAQ

Overview

8x8 wants to keep you on our latest and greatest platform, X Series. We are upgrading all our Editions users to X Series.

Outcomes from Your Upgrade

The table below shows a list of changes made, and their effects, when your migration has been completed.

Customers with Contact Center
No price change
US & UK only

Editions License	X Series License	Differences	Extras
8x8 Work Lobby	X Series Lobby	None	No change
8x8 Work Basic	X Series X1	None	Call recording feature with 0 MB storage (storage sold separately) Unlimited US/CAN calling Power Keys
8x8 Work X2	X Series X2	None	Call recording feature with 1 GB media storage (more storage sold separately)
8x8 Work X5	X Series X3	None	No change
8x8 Work X6	X Series X4	None	No change
8x8 Work X8	X Series X4	None	No change
8x8 Work X8e	X Series X4	None	No change
8x8 Work X8	X Series X5	None	No change
8x8 Work X8e	X Series X5	None	No change
VCC Standard Contact Center Seat	Contact Center Voice - No Included Minutes	None	No change
VCC Pro Contact Center Seat	Contact Center Omnichannel - No Included Minutes	None	No change
VCC Ultimate Contact Center Seat	Contact Center Advanced - No Included Minutes	None	No change

Before and After Experience

Licenses

Log in to 8x8 Admin Console.
From the Home page, click Licenses.

Before

After

Billing Statements

After the next billing cycle, you will see the updated services on your bill.

Before

After

FAQ

What will my experience be after the upgrade?

The upgrade is seamless. No action needed is needed.
You will see updated licenses (shown above) and new service names in your next billing statement.

What does this change mean?

We are updating all Editions licenses to X Series licenses. You will only see a change in the license or SKU that is switched from Editions to X Series. You will also see this update reflected in your next bill. The licenses will be X Series licenses.

How can I opt out of the update?

Users are not able to opt out of this update. 8x8 Work Editions is being phased out, so all users will be updated to X Series.