How to Add or Remove Security Question for Password Recovery
Add a security question to the password recovery process.
This question will be presented anytime a password reset is initiated, and a correct answer will be required before being allowed to proceed with setting a new password.
- 8x8 Work
- Password Recovery
- Log in to your 8x8 Application Panel.
- Click your login icon.
- Click Settings.
- Select a security question from the Question dropdown menu. (To remove the security question requirement, select --none--.)
- In the Answer field, type the answer to the question you selected. (Please note that your answer is case- and punctuation-sensitive.)
- Click Save.
This setting can be changed at any time.
If the answer to the security question is forgotten, contact 8x8 Support. The profile will need to be disabled and a new profile needs to be created.