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8x8 Support

How to Add or Remove Security Question for Password Recovery


Add a security question to the password recovery process.

This question will be presented anytime a password reset is initiated, and a correct answer will be required before being allowed to proceed with setting a new password.

Applies To

  • 8x8 Work
  • Password Recovery


  1. Log in to your 8x8 Application Panel.
  2. Click your login icon.
  3. Click Settings.
  4. Select a security question from the Question dropdown menu. (To remove the security question requirement, select --none--.)
    security question-400x241.png
  5. In the Answer field, type the answer to the question you selected. (Please note that your answer is case- and punctuation-sensitive.)
  6. Click Save.

This setting can be changed at any time.


If the answer to the security question is forgotten, contact 8x8 Support. The profile will need to be disabled and a new profile needs to be created.

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