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8x8 Support

Halfords Support Process Guidelines For VCC & VO

Question 

Who are allowed to raise cases with us directly from Halfords 

Applies To

  • Virtual Office 
  • Virtual Contact Center  (use by Halfords Support Centre and their child company Tyres on the Drive

Answer

Halfords cases will come through by their Service Desk only 

 

Exceptional:

The following contacts from Tyres on the Drive are authorised to raise cases with 8x8. These contacts will not triage via the Halfords Service Desk, they will triage internally and raise cases to 8x8 directly.


Mark Ellis
Christopher May
Robert Crank
Amy Green
Daniel Bezer
Ric Clarke

 

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