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Unable to Access Cost Center in 8x8 Support Portal
8x8 Support

Unable to Access Cost Center in 8x8 Support Portal

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Symptom

Unable to access Cost Center 2.0 in the 8x8 Support Portal even though user credentials are correct.  Screen Shot 2021-01-05 at 11.10.39 AM.png

Applies To

  • 8x8 Support Portal (My 8x8)
  • Cost Center 2.0

Resolution

Cost Center 2.0 is currently not available to SMB customers that did not previously have cost centers activated.

Users with Cost Center 1.0 (the previous iteration) should retain access to Cost Center 2.0 with the My8x8 Admin role assigned within 8x8 Admin Console.