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8x8 Support

8x8 Admin Console Admin Missing My 8x8 icon & Billing Access


Admin who had billing access no longer sees My 8x8 in the Application Panel.Screen Shot 2020-08-13 at 1.16.30 PM.png

Applies To

  • 8x8 Support Portal (My 8x8)
  • Billing
  • 8x8 Admin Console



For the following steps, ensure you are logged in as the Primary Admin of the account.

  1. Log in to 8x8 Admin Console.
  2. Click Menu > Roles & permissions > Assignments.
    Screen Shot 2020-08-13 at 1.31.26 PM.png
  3. Locate the user who needs billing access.
  4. Click Create Assignment.
  5. In Assign To, select the user who needs billing access. 
  6. In Role, select My8x8 Admin (default).
    Screen Shot 2020-08-13 at 1.21.04 PM.png
  7. Select the appropriate Scope
  8. Click Save.

An "Assignment saved successfully" banner will confirm that the user now has updated permissions. Have the user log out and log back into the 8x8 Application Panel. Access to My 8x8 should be restored.

Screen Shot 2020-08-13 at 1.25.02 PM.png


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