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How to Create Contacts for Support Portal
8x8 Support

How to Create Contacts for Support Portal

Objective

To create contacts for Support Portal who can then raise cases.

Applies To

  • Virtual Office
  • Account Manager
  • Virtual Contact Center

Procedure

  1. Log into Virtual Office Account Manager.
    Account_Manager.PNG
     
  2. Click Accounts and select User Profiles.
    accounts_user_profiles.PNG
     
  3. On the User Profiles page, click on Create New User Profile.
    new_profile.PNG
  4. Proceed to fill in the relevant information for that agent/colleague and click Save. The user will receive an email to set their password.

The created user can now log in to the Support Portal with their Username and Password. From here the contact can raise cases in regards to faults, requests or just general enquiries. The portal will look like this:


sc.PNG

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