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How do I reach my salesperson for help with my account?
8x8 Support

How do I reach my salesperson for help with my account?

 

Overview

To get assistance from the 8x8 Sales department directly, the team can be contacted via phone or chat.

When to Contact Sales

Potential Customers with New Services Inquiry

  • Please call 1-866-879-8647, select option 2, and follow the prompts to connect.
  • To chat or schedule a meeting with Sales, please visit here.

Existing Customers Interested in the Following

  • New services inquiry
  • Adding services 
  • Adding additional equipment or to get an order status
  • Issues with self-service ordering 
  • Requests for Business Associate Agreements
  • Contract negotiations (Enterprise customers only) 

Based on your region, please call one of the following for support from the Sales Department with your account and orders:

  • US Sales: 1-866-879-8647, select option 1, then select option 1 to connect to Sales
  • UK Sales: +44 (0) 207 096 6000, option 1
  • ANZ Sales: +61 1800 854 171, option 2

When Not to Contact Sales

Unfortunately, there are some items the Sales department will be unable to assist with. For the following, please contact US Billing by calling 1-866-879-8647, option 1, and then option 4 or UK Billing by calling +44 (0) 207 096 6000, option 2

  • Billing issues
  • Price adjustments
  • Credit requests
  • Applications of promos/discounts
  • Request for a copy of the contract

All other inquires should be directed to Technical Support for assistance.

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