Checking Order Status and Order Invoices in My8x8
Objective
Finding order status, shipping status, tracking IDs, and order invoices within the 8x8 Support Portal or Account Manager (legacy).
Applies To
- 8x8 Support Portal
- Account Manager
- Order Status
- Order Invoice
- Tracking Number
Procedure
8x8 Support Portal
- Log in to your 8x8 Application Panel.
- Select My 8x8.
- Select Orders.
- Here you can view the Order Number, Order Status, Shipping Status, Tracking ID, and Order Date.
- To view the Order Invoice, select View Order Detail. The invoice will open in a separate browser tab. A sample invoice is shown below.
Account Manager
- Log in to your 8x8 Application Panel.
- Select Account Manager.
- Select Orders.
- Enter your chosen dates to search between, if your order falls outside of the 90-day default search.
- Select Search.
Additional Information
If information is missing, reach out to your sales agent for details.