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How do I check the status of my order?
8x8 Support

How do I check the status of my order?

Objective

Finding order information within the 8x8 Customer Portal or in Account Manager (legacy), including any tracking numbers.

Applies To

  • 8x8 Customer Portal
  • Account Manager
  • Admin
  • Order Status

Procedure

8x8 Customer Portal

  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Select Orders.
    Screen Shot 2020-03-11 at 1.29.03 PM.png

Account Manager

  1. Log in to your 8x8 Application Panel.
  2. Click Account Manager.
  3. Click Orders tab.
  4. Enter your chosen dates to search between, if your order falls outside of the 90-day default search.
  5. Click Search.
    2020-02-12_10-15-04.png

Additional Information

If information is missing reach out to your sales agent for details.

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