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How to Cancel an 8x8 Account or Extension
8x8 Support

How to Cancel an 8x8 Account or Extension

Porting out of 8x8? Please note that porting your phone numbers away from 8x8 to a different carrier does not constitute or trigger 8x8 service cancellations. Service cancellations must be requested separately and explicitly. Port-out is managed via the new carrier.

Applies To

  • Account Management

Answer

Account

Most 8x8 customers have a standard agreement with an initial term of service commitment (for example, 12 months). This agreement automatically renews at the end of the initial term if you do not request to go to a month-to-month plan 30 days before your service agreement auto renews for additional 12 month renewal term. You will keep auto renewing every 12 months unless you request to cancel or request to change to a month to month plan.

You can cancel your 8x8 services at any time by calling 8x8 Support. Cancelation requests can be handled by phone, Monday through Friday from 5:00 a.m. to 5:00 p.m., Pacific Time. If you need to cancel, please call (888) 898-8733.

Thirty days advance notice is required for cancellation of services. When cancelling, you will be subject to disconnection fees and early termination fees where applicable.

Extension

Extensions can be canceled by calling 8x8 Support. Cancelation requests can be handled by phone, Monday through Friday from 5:00 a.m. to 5:00 p.m., Pacific Time. If you need to cancel, please call (888) 898-8733.

A 30 day cancellation notification is required to cancel, there are for the most part no immediate cancellations.  If you were to have a case created for cancellation today your services would not cancel until the same day next month.  Please be on the lookout for an email from the Cancellation team regarding the cancellation fee and scheduled cancellation date.

Additional Information

Refer to 8x8's current Terms and Conditions and sections 2.1, 2.3.1, 11& 12 of your existing service agreement for further cancelation details.

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