How to Pay a Past Due Payment

Account Manager Admins

1. Log in to Account Manager, which opens to the Make Payment screen.
2. Enter a valid credit card number and billing information.
3. Click Pay Now.

Note: If an ACH (Automatic Clearing House) checking account debit payment is pending, the system will not permit another payment until the first transaction is complete

Configuration Manager Admins

1. Log in to your Support Portal.
2. You will see a message that says your details are out of date. Click Update.
   
3. Click Add Payment Method, then Add Credit Card
4. Customer will then get a pop up stating they will be re-directed to a new page (POP up blockers must be turned off)
5. After the new card is selected, the customer will then click Pay Now