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8x8 Support

How to Pay a Past Due Payment


To pay a past due payment for an account. Accounts that are past due will have an additional $10 charge added on the 15th of the month. 

Applies To

  • Billing
  • Fees


Account Manager Admins

  1. Log in to Account Manager, which opens to the Make Payment screen.
  2. Enter a valid credit card number and billing information.
  3. Click Pay Now.

Note: If an ACH (Automatic Clearing House) checking account debit payment is pending, the system will not permit another payment until the first transaction is complete

8x8 Support Portal (My 8x8) / 8x8 Admin Console Admins

  1. Log in to your Support Portal.
  2. You will see a message that says your details are out of date. Click Update.
    Screen Shot 2020-07-02 at 4.14.34 PM.png
  3. Click Add Payment Method > Add Credit Card.
  4. A pop-up stating they will be re-directed to a new page will appear. (POP up blockers must be turned off)Annotation 2020-08-01 101749.jpg
  5. After the new card is selected, click Pay Now.

Additional Information

Late fee information and processing is available to help understand the charge.

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