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How to Pay a Past Due Payment
8x8 Support

How to Pay a Past Due Payment

Objective

To pay a past due payment for an account. Accounts that are past due will have an additional $10 charge added on the 15th of the month. 

Applies To

  • Billing
  • Fees

Procedure

Account Manager Admins

  1. Log in to Account Manager, which opens to the Make Payment screen.
  2. Enter a valid credit card number and billing information.
  3. Click Pay Now.

Note: If an ACH (Automatic Clearing House) checking account debit payment is pending, the system will not permit another payment until the first transaction is complete

Configuration Manager Admins

  1. Log in to your Support Portal.
  2. You will see a message that says your details are out of date. Click Update.
    Screen Shot 2020-07-02 at 4.14.34 PM.png
  3. Click Add Payment Method, then Add Credit CardAnnotation 2020-08-01 101445.jpg
  4. Customer will then get a pop up stating they will be re-directed to a new page (POP up blockers must be turned off)Annotation 2020-08-01 101749.jpg
  5. After the new card is selected, the customer will then click Pay Now

 

Additional Information

Late fee information and processing is available to help understand the charge.

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