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How to Set Passphrases in the Support Portal
8x8 Support

How to Set Passphrases in the Support Portal

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Note: To set your passphrase in Account Manager, the legacy version of Admin Console, click here.

Objective 

Set up a passphrase for your 8x8 Support Portal (My 8x8) portal.

If you are a 8x8 Editions or X Series user, you can set a passphrase for your account in your 8x8 Support Portal (My 8x8). This passphrase will be used to confirm your identity when you contact 8x8 Support. For more information on passphrases, see What is my passphrase?

Applies To

  • 8x8 Support Portal (My 8x8)
  • X Series and 8x8 Editions

Procedure

Creating a passphrase

  1. Log in to your 8x8 Application panel.
  2. Click My 8x8. 
  3. In the upper right corner, mouse over your username and click My Profile.
  4. Click Edit Profile.
  5. Enter a passphrase in the Pass Phrase field. This should be an alpha-numeric phrase you can easily remember (30 character limit).
    passphrase-customerportal.png
  6. Click Save to confirm these changes.

Passphrase Field Missing

If the passphrase field is missing, the user will need to have the My8x8 Admin (default) role assigned to them within 8x8 Admin Console.