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How to Set Passphrases in the Customer Portal
8x8 Support

How to Set Passphrases in the Customer Portal

Note: To set your passphrase in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

If you are a Virtual Office Editions or X Series user, you can set a passphrase for your account in your Support portal. This passphrase will be used to confirm your identity when you contact 8x8 Support. For more information on passphrases, see What is my passphrase?

Creating a Passphrase

  1. Log in to your 8x8 Application panel.
  2. Click My 8x8
  3. In the upper right corner, mouse over your username and click My Profile.
  4. Click Edit Profile.
  5. Enter a passphrase in the Pass Phrase field. This should be an alpha-numeric phrase you can easily remember (30 character limit).
    passphrase-customerportal.png
  6. Click Save to confirm these changes.