Skip to main content
How to Set Up Cost Centers for Admin Console
8x8 Support

How to Set Up Cost Centers for Admin Console


Setting up cost centers for sites as an Admin Console admin.

Applies To

  • Admin Console


This process requires administrative access.

Initial Cost Center Configuration

  1. Log in to your 8x8 Application Panel.
  2. Click My 8x8.
  3. Go to the Billing tab and select Cost Center Management.Screen Shot 2020-07-02 at 5.17.43 PM.png
  4. Select a billing option:
    • Single Bill with Cost Centers: All cost centers will be represented on one bill.
    • Multiple Bills by Cost Centers: Each cost center will have a separate bill.
      Screen Shot 2020-07-02 at 5.20.22 PM.png
  5. Click Save.
  6. Click Manage Cost Centers.
    Screen Shot 2020-07-02 at 5.27.07 PM.png
  7. Choose your preferred cost center creation method.
    • Site-Based Cost Centers: Cost centers will be automatically created or deleted based on the sites you have configured in Configuration Manager.
    • Independent Mode: Cost centers must be created and deleted manually. 
  8. Click Create.

    If you selected Site-Base Cost Centers, it will take some time for the cost centers to populate.

Creating Independent Cost Centers

  1. From the Cost Center tab, click Create.
  2. Enter a name for the cost center. This should correspond to a site you have set up in Configuration Manager.
  3. Select a contact from your account to associate with the Cost Center.
  4. Select the payment method for the Cost Center.
  5. Click Save.Screen Shot 2020-07-02 at 7.19.20 PM.png

Assigning Services to a Cost Center

  1. From the Cost Center tab, click Edit (pencil) to the right of the cost center for which you want to assign services.
  2. Select the tab corresponding to the services you want to assign to the cost center.
    • User Assignable
    • Contact Center and Other Licenses
    • Devices
  3. Click Configure.Screen Shot 2020-07-02 at 7.23.15 PM.png
  4. Check the box to the left of the User, License, Service, or Device you want to assign to the cost center.
  5. Click Save.
  6. When you are done assigning services to your cost center, click Save.
  • Was this article helpful?