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When is a late fee assessed?
8x8 Support

When is a late fee assessed?

Applies To 

  • Billing
  • Fees

Answer

If your bill does not process on the first day of the month, your account is considered past due, and a $10 late fee is added to your account on the 15th of the month.

The late fee does not appear in the total line on the Statement Summary

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The late fee DOES appear on the Adjustment Section

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Past Due Notifications 

Prior to assessment of late fee:

  1. You will receive an email on the first business day after the current billing date.
  2. You will receive a second email in the second week of the current billing period.
  3. You will receive a third and final email, along with a phone call the third week of the current billing period (prior to the 15th of the month).

Note: If you pay your bill or update your payment information any time during the notification period, additional notifications will not be sent.

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