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8x8 Support

How long will it take for me to get my credit or refund?

Applies To

  • All 8x8 Customers

 

If you’re expecting a refund or credit, depending on how you pay, it may take a different amount of time to get those to you. 

Credits:

  •          For credit card or ACH customers, a credit to the account will show up on your next month’s billing cycle.  If your credit has been applied on June 15th, you’ll see that on your July bill.
  •          For invoice customers, you’ll receive a credit memo that you can apply to any open invoices.  Once you receive a confirmation email from our finance department that it’s ready, let them know where you want them to apply it!
  • Refunds:
  • ·       For credit card or ACH customers receiving a refund back to the card or account on file, you should receive funds within 3-5 business days after email confirmation that the refund has been processed.
  • ·       If you’re receiving a check, due to our check run schedule, it may take up to 4 to 6 weeks for you to receive your check. 
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