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8x8 Support

How to Contact 8x8 for an Inquiry on a Payment


This process covers the steps needed to contact our teams for any payment inquiries for our Invoice or ACH customers. In most cases, billing questions can be quickly addressed by the following articles.

Applies To

  • 8x8 Invoice or ACH customers 
  • Payment inquiries


If you have a question regarding the status of a payment these steps will help you contact us

  1. Log into your 8x8 Application Panel.
  2. Click My 8x8.
  3. Click Support.
  4. Click Create New Case, on the right-hand side of the page (just above where your cases are listed).

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  5. In the form, enter the following 
    • Case Type of Billing
    • Category of Payment Inquiry
    • Complete the remaining fields on the form
  6. Click Submit Case

You will be provided with a Case ID, and 8x8 Support will reach out for more information, if necessary.

At any time while the case is open, you may view your cases and add additional information.


Note: If you are experiencing multiple issues, please create a separate case for each issue.


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