Past Due Billing Notifications and Late Fees
Applies To
- Billing
- Fees
Answer
If your bill does not process on the first day of the month, your account is considered past due, and a $10 late fee is added to your account on the 15th of the month.
The late fee does not appear in the total line on the Statement Summary
The late fee DOES appear on the Adjustment Section
Past Due Notifications
Prior to assessment of late fee:
- You will receive an email on the first business day after the current billing date.
- You will receive a second email in the second week of the current billing period.
- You will receive a third and final email, along with a phone call the third week of the current billing period (prior to the 15th of the month).
We may also attempt to bill your card mid-week, and if the card is declined, you will receive an email at that time as well.
Note: If you pay your bill or update your payment information any time during the notification period, additional notifications will not be sent.
