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8x8 Support

Checking Order Status and Order Invoices in My8x8

Objective

Finding order status, shipping status, tracking IDs, and order invoices within the 8x8 Support Portal or Account Manager (legacy).

Applies To

  • 8x8 Support Portal
  • Account Manager
  • Order Status
  • Order Invoice
  • Tracking Number

Procedure

8x8 Support Portal

  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Select Orders.
  4. Here you can view the Order Number, Order Status, Shipping Status, Tracking ID, and Order Date.
    Screen Shot 2022-03-16 at 9.02.52 AM.png
  5. To view the Order Invoice, select View Order Detail. The invoice will open in a separate browser tab. A sample invoice is shown below.
    Screen Shot 2022-03-16 at 10.03.49 AM.png

 

Additional Information

If information is missing, reach out to your sales agent for details.

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