- Billing (All customers)
Your monthly bill amount will be auto-drawn from your credit card or Auto-Pay (ACH) account on file on the 2nd of every month.
There is a grace period up to the 15th of the month. If payment is not received by the 15th, there will be a $10 late fee and your 8x8 services may be temporarily suspended.
Credit Card and ACH Billing Customers
For credit card and bank account debits (ACH), the amount owed is automatically charged or debited, so as long as funds are available. Successfully processed payments are reflected in the next month's billing statement. If your ACH payment declines, you will need to update your account with a credit card. ACH will be not accepted for any past due amounts.
Click below for steps on setting your payment options:
- Support Portal (X Series and Editions customers)
Updating Your Credit Card
If your payment is not past due, you may log in to your account to update your credit card.
Why is there a CyberSource payment page when updating my credit card?
8x8 uses a third-party vendor for credit card capture to keep payments secure.
Can I make a payment anytime?
Yes! If you are on credit card billing and have an open statement, you can log into your account at www.8x8.com and make a payment. From your My 8x8 Communities page, select your Billing Statements. If you an open statement, you will be able to see a Pay Now button. Select the bill(s) you want to pay.
Press "Pay Now" and you will be taken to a screen to confirm the amount that you want to pay.
Select "Pay by Credit Card" and follow the instructions to update your card and make a payment.
Past Due Amounts
If your account has been suspended (or placed on hold), a Past Due message will display when you log in to Account Manager (8x8 Work or Virtual Contact Center Classic customers) or your Support Portal (8x8 X Series or Editions customers).
You will not be able to receive incoming calls or make outgoing calls. If you attempt to make an outgoing call, you will hear a message that your account has been disabled