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8x8 Support

How is Contact Center per-minute usage charged?

 

Applies To

  • X Series Contact Center bundles (X6 - X8)

Answer

X Series Contact Center bundles (X6 - X8) include 4,000 inbound and outbound (local and international within countries designated by 8x8, not including toll-free or special) minutes for each concurrent Contact Center seat. Monthly minute usage will be calculated based on the total number of minutes used (inbound and outbound) across all concurrent Contact Center seats on the customer's account. The actual monthly minute usage will be compared to the total allotment of included minutes (e.g., total number of concurrent Contact Center seats x 4,000). Each overage minute in excess of the total allotment of included minutes will be billed at standard rates.

For example, a customer uses 5,500 inbound minutes and 3,500 outbound minutes in a month and has two X6 concurrent seats. The total usage for the month is 9,000 minutes. The included minutes for this account are 8,000 (2 x 4,000). If the standard rate was $0.05 per minute, the customer would be charged for 1,000 (9,000 - 8,000) overage minutes at $0.05 per minute, or $50 overage for the month.

If you are finding that you're exceeding your usage limit regularly, please reach out to your sales agent to purchase a Prepaid Usage Bundle to receive a reduced rate.

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