Skip to main content


8x8 Support

Updating Your Credit Card in the 8x8 Support Portal


Update a credit card in the 8x8 Support Portal. 

Applies To

  • 8x8 X Series
  • Billing
  • 8x8 Support Portal


  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Select Payment Methods in the top navigation bar.
    Screen Shot 2020-07-02 at 4.06.22 PM.png
  4. Select Add Payment Method.
  5. Select Add Credit Card.Screen Shot 2020-07-02 at 4.22.11 PM.png
  6. Enter your credit card information.
  7. Select Validate and Save.

Make a One-Time Payment

  1. If you are on credit card billing and have an open statement, you can log in to your account and make a payment. From your My 8x8 page, select your Billing Statements. If you an open statement, you will be able to see a Pay Now button. Select the bill(s) you want to pay.
  2. Press "Pay Now" and you will be taken to a screen to confirm the amount that you want to pay.
  3. Select "Pay by Credit Card" and follow the instructions to update your card and make a payment. 

Additional Information 

Admin Console users can also view their billing online in the Customer Portal.

  • Was this article helpful?