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8x8 Support

How to Update Your Payment Method in the 8x8 Support Portal

Note-Icon.png Note: To update your billing information in Account Manager, the legacy version of 8x8 Admin Console, click here.


To update billing information by going to the 8x8 Customer Portal and registering a new credit card or ACH with updated information.

When viewing the Payment Methods page, please note that 8x8 will charge the method with the marked Primary by default.

Applies To

  • Billing
  • 8x8 Customer Portal
  • 8x8 Admin Console


To Begin, Navigate to the Payment Methods Page

  1. Log in to the Application Panel.
  2. Click My 8x8.
  3. Click Billing > Payment Methods.
  4. Continue to the options below.

To update a section of the billing information such as address, a new payment method would need to be added and the outdated one removed.

Add a New Payment Method

  1. Click Add Payment Method.
    Screen Shot 2020-07-02 at 4.09.29 PM.png
  2. Select Credit Card or ACH.
  3. Click Add Credit Card or Direct Debit.
  4. Enter your updated information.
  5. Click Save.

Change Primary Payment Method

8x8 will charge the payment method marked Primary by default.

  1. To the right of the desired payment method, under Action, click the Make Primary button.
  2. Confirm that the page refreshes and shows the desired payment method with a checkmark in the Primary column.

Remove a Payment Method

  1. To the right of the payment method you wish to remove, under Action, click the Delete button.
  2. Confirm that the page refreshes and no longer shows the deleted payment method.


To do a One Time Payment

Yes!  If you are on credit card billing and have an open statement, you can log into your account at and make a payment.  From your My 8x8 Communities page, select your Billing Statements.  If you an open statement, you will be able to see a Pay Now button.  Select the bill(s) you want to pay.


Press "Pay Now" and you will be taken to a screen to confirm the amount that you want to pay.


Select "Pay by Credit Card" and follow the instructions to update your card and make a payment. 

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