8x8 Product End-of-Life Tracker
Overview
At 8x8, we move at the speed of business, and are constantly innovating our platform to make sure it meets rigorous standards for performance, relevance, and security. As we introduce new products, services, and features for our customers, we will regularly sunset legacy offerings in order to dedicate development and support resources to providing you the best of what we have.
Below you will find all 8x8 products or features that currently have an End of Life (EOL) target. On the indicated dates, these items will cease to function or may be upgraded to newer versions or solutions. While a supplementary note may accompany a given entry, more detailed info about each product or EOL action (including any applicable workarounds or alternatives) is available at the provided links.
Dates and information below are subject to change without announcement. Admins and/or end users may or may not receive additional direct communication via email or in-app regarding the EOL actions below.
Business Phone
Note: Older versions of the 8x8 Work (formerly Virtual Office) Desktop and Mobile apps are regularly retired and restricted from use as we continue to drive improvements in performance, functionality, and security.
| Product (Version) | Specific Feature(s) | EOL Date | More Info |
|---|---|---|---|
| 8x8 Work For Desktop (ongoing) | (Ongoing retirement of older versions) | About 6-7 months following GA date. | 8x8 Work Version EOL Policy & Calendar |
| Residential Services | 9/15/21 | Residential Service End Of Life FAQ | |
| Analytics for 8x8 Work | Legacy Company and Extension Summary Reports | 5/31/21 | Legacy Company and Extension Summary Reports End-of-Life FAQ |
| Click2Pop | - | 9/10/2020 | |
| Virtual Office Solo | - | 7/31/2020 | VO Solo EOL FAQ |
| Virtual Office Mobile (7.2) | - | 5/22/2020 | VOM Version EOL Schedule |
| Virtual Office Analytics | Scheduled Reports (Legacy) | 5/2/2020 | How to Schedule an Email Report in Virtual Office Analytics |
Video Conferencing
| Product (Version) | Specific Feature(s) | EOL Date | More Info |
|---|---|---|---|
| Virtual Meeting Standalone (Legacy) |
|
9/10/2020 | (Impacted customers have been contacted.) |
| Video Meetings Standalone (FREE) |
|
Summer 2020 | Following free beta preview period, these features will be exclusive to 8x8 Video Meetings Pro. |
| Classic Meetings (v 2.0) | - | 4/7/2020 | All customers have been upgraded to 8x8 Video Meetings. |
Team Chat
| Product (Version) | Specific Feature(s) | EOL Date | More Info |
|---|---|---|---|
Contact Center
| Product (Version) | Specific Feature(s) | EOL Date | More Info |
|---|---|---|---|
| ContactNow US | (US contact centers only) | 6/29/2021 | US ContactNow EOL FAQ |
| Contact Center Business Intelligence | - | 8/31/2020 | Business Intelligence EOL Details |
| ContactNow Standalone (Silo 201) | - | 2/1/2020 | (Top-ups no longer available.) |
| Quality Rocket | - | 7/1/2020 | (Impacted customers have been contacted.) |