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8x8 Support

8x8 Product End-of-Life Tracker

Overview

At 8x8, we move at the speed of business, and are constantly innovating our platform to make sure it meets rigorous standards for performance, relevance, and security. As we introduce new products, services, and features for our customers, we will regularly sunset legacy offerings in order to dedicate development and support resources to providing you the best of what we have.

Below you will find all 8x8 products or features that currently have an End of Life (EOL) target. On the indicated dates, these items will cease to function or may be upgraded to newer versions or solutions. While a supplementary note may accompany a given entry, more detailed info about each product or EOL action (including any applicable workarounds or alternatives) is available at the provided links.

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Dates and information below are subject to change without announcement. Admins and/or end users may or may not receive additional direct communication via email or in-app regarding the EOL actions below.

Business Phone

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Note: Older versions of the 8x8 Work (formerly 8x8 Work) Desktop and Mobile apps are regularly retired and restricted from use as we continue to drive improvements in performance, functionality, and security.

Product (Version) Specific Feature(s) EOL Date More Info
Switchboard Pro   10/31/22  
8x8 Work For Desktop (ongoing) (Ongoing retirement of older versions) About 6-7 months following GA date. 8x8 Work for Desktop Version EOL Policy & Calendar
Residential Services   9/15/21  
Analytics for 8x8 Work Legacy Company and Extension Summary Reports 5/31/21  
Click2Pop   9/10/2020

How to Use 8x8 Work Desktop Caller Info Pop-Up

8x8 Work for Mobile   5/22/2020 8x8 Work for Mobile Version EOL Schedule
8x8 Work Analytics Scheduled Reports (Legacy) 5/2/2020 How to Schedule an Email Report in 8x8 Work Analytics

Video Conferencing

Product (Version) Specific Feature(s) EOL Date More Info
8x8 Meet Pro (Standalone Meeting)    02/15/23  
Virtual Meeting Standalone (Legacy)
  • Virtual Meeting
  • Virtual Meeting Unlimited
  • Virtual Meeting 50 Participant
  • Virtual Meeting Annual Plan
  • Virtual Meeting Annual 50
9/10/2020 (Impacted customers have been contacted.)
Video Meetings Standalone (FREE)
  • Conference Call-Out
  • Real-Time Audio Subtitles
  • Meeting Analytics
  • Extended Video Cloud Storage
  • Meeting Transcripts
Summer 2020 Following free beta preview period, these features will be exclusive to 8x8 Video Meetings Pro.
Classic Meetings (v 2.0) - 4/7/2020 All customers have been upgraded to 8x8 Video Meetings.

Sameroom / 8x8 Team Messaging

Product (Version) Specific Feature(s) EOL Date More Info
Sameroom (Standalone) Platform EOL May 31, 2023 EOL FAQ
8x8 Team Messaging (X Series) Platform EOL May 31, 2023 EOL FAQ - Only the Sameroom part of Team Messaging is EOL

Contact Center

Product (Version) Specific Feature(s) EOL Date More Info
8x8 Contact Center Historical Reports   7/5/2023 Contact Center Historical Reports End of Life FAQ
Contact Center Legacy Wallboards   2/28/2023  
ContactNow US (US contact centers only) 6/29/2021  
ContactNow UK (UK contact centers only) 7/31/2023 UK ContactNow EOL FAQ
Contact Center Business Intelligence - 8/31/2020  
ContactNow Standalone (Silo 201) - 2/1/2020 (Top-ups no longer available.)
Quality Rocket - 7/1/2020 (Impacted customers have been contacted.)
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