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8x8 Support

Faults: Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests

Symptom

When submitting a port in Virtual Office Configuration Manager, the porting fails with failure reason: Missing mandatory field. or  Failure reason: Field exceeds the max allowed characters: 5 or 10


Mandatory_Field_Missing(1).png

Applies To

  • Admin Console
  • Number Porting

Resolution

In step 2, Basic information, instead of selecting an existing address from the dropdown menu, select New address and enter the address manually.
New_Address(1).png