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8x8 Support

How do I create a Manual Porting order in Admin Console

Objective

This article details the steps of how to create a manual port order. these steps should only be followed if you are actively working on a port project or have been told to follow this process by an LNP agent.

Applies To

  • Manual porting
  • Implementation, deployment, LNP

Procedure

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Do not follow this process unless you have been instructed.

  1. Log into the customer's Admin Console account.
  2. Navigate to the link admin.8x8.com?on=showForceOrderToManual
  3. Follow the porting process until you reach the end of page 3 (phone numbers)
  4. Enable the force order to manual toggle
  5. Submit the rest of the port as you normally would
  6. Notify the LNP agent that you are working with that the request has been created
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