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8x8 Support

How to port International Numbers

Objective

How to port International Numbers

What's required to move forward with the port request:

  • Country-specific LOAs
  • Most recent copy of bill (within 30 days)
  • Temporary placeholders required
  • Mapping document (Click for example.)
  • Consult with the assigned porting agent for any additional requirement.
Important-Icon.png Important: Not all numbers are portable, and not all countries offer portability. Portability in each country is determined in part by government regulation or restrictions, and which carriers have interconnect agreements in place to facilitate number portability. While verifying portability is an important first step in the process, it does not guarantee that the losing carrier will agree to release the numbers. In addition, service agreements (and therefore portability) are subject to change. 8x8 will only be certain of portability once a firm order commitment (FOC) is received.

Country-Specific Lead Times and Requirements: NA

 

Country/Region Standard Porting Hours Out of Office Hours Standard Documents Lead Times (Post Submission) Address Needed for Geo-numbers?

Additional Notes

Canada 10:00 AM - 12:00 PM CET N/A LOA, COB 5-7 business days for a simple port; up to 30 calendar days for some specific resubmission types. No  
USA 5:00 AM - 2:00 PM PST N/A LOA, COB, CSR 5-10 business days

If porting geo numbers, the user must have an address in the relevant geographic area (same zip code).

 

Country-Specific Lead Times and Requirements: EMEA

 

Country/Region Standard Porting Hours Out of Office Hours Standard Documents Lead Times (Post Submission) Address Needed for Geo-numbers?

Additional Notes

Austria 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB 10-12 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Belgium 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB 10-12 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Bulgaria 10:00 AM - 12:00 PM CET N/A LOA, COB 20-30 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Croatia 10:00 AM - 12:00 PM CET N/A LOA, COB, Company Country Registration Documentation, Copy of ID of person signing for port 10-15 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Czech Republic 10:00 AM - 12:00 PM CET N/A LOA, COB, For business end-users, the data of the company (name, address, registration number) and a copy of the ID/Passport of an authorized representative are required. 12-15 business days

For geographical numbers, the location of the end-user (place of residence/business) must be within the relevant geographic zone.

 
Denmark 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB 10-12 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Finland (Orange only) 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (ranges only) (Discuss with LNP PC) - Fees will apply LOA, COB 10 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
France 09:00 – 15:30 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA + Siret number, COB 20 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Germany 06:00 – 12:00 (weekdays) No after-hours ports LOA, COB 20 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Hungary TBD N/A LOA, COB 10-15 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Ireland 10:30 – 16:00 (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, Proof of registration, COB 15 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Italy 07:00 – 09:00 (weekdays) No after-hours ports LOA, Proof of registration, COB, Secret Code (Condice Segreto) 20 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Luxembourg 10:00AM - 12:00PM CET N/A LOA, COB 8-10 business days

If porting geo number, the user must have an address in the relevant geographic area.

 
Martinique TBD N/A LOA/POA, COB Standard order 4-6 weeks, Non-Standard 4-8 weeks. N/A  
Netherlands 08:30 – 17:00 CET Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA + VAT, COB 10-12 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Norway 10:00 AM CET N/A LOA, COB 15 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Poland TBD N/A LOA, COB, Registration#, Copy of ID or passport of legal representative TBD N/A

Temporarily, No Porting at this Time - Please confirm with porting group.

Portugal 09:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB, Commercial registry certificate access code 10 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Romania 10:00 AM - 12:00 PM CET N/A LOA, COB, Proof of address will be an objective document showing a link between user and address. The address location of the end-user must be in the city corresponding to the area code of the number. 8-10 business days

The address location of the end-user must be in the city corresponding to the area code of the number

 
Spain 08:00 – 17:00 CET Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA + CIF/NIF Field, COB 20-30 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Sweden 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC - Fees will apply LOA + Organization number, COB 15 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Switzerland 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA + Municipality, COB 10 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
Turkey TBD TBD LOA, COB, Copy of ID or passport of business legal representative. 5-20 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 
UK 08:00 – 17:00 CET (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB 15-20 business days

If porting geo numbers, the user must have an address in the relevant geographic area.

 

Country-Specific Lead Times and Requirements: ANZ

 

Country/Region Standard Porting Hours Out of Office Hours Standard Documents Lead Times (Post Submission) Address Needed for Geo-numbers?

Additional Notes

Australia 09:00 – 17:00 Sydney Time (weekdays) Out of Office Hours supported (Discuss with LNP PC) - Fees will apply LOA, COB 4-6 Weeks for a simplet port, 10-12 weeks for complex ports

If porting geo numbers, user must have an address in the relevant geographic area.

 
New Zealand 08:00 AM OR 12:00 PM (local) No LOA, COB 5-7 business days for simple ports and 25-30 business days for complex ports. See your LNP Project Coordinator to confirm.

If porting geo numbers, the user must have an address in the relevant geographic area.

 

Country-Specific Lead Times and Requirements: APAC

 

Country/Region Standard Porting Hours Out of Office Hours Standard Documents Lead Times (Post Submission) Address Needed for Geo-numbers?

Additional Notes

Hong Kong Local business hours Can request off hours but not guaranteed LOA, Passport number or ID number (Consult with LNP Coordinator). 20 business days TBD

Hong Kong porting requires the full range to be ported. It is all or nothing.

Singapore Local business hours Not supported LOA, COB, ACRA (business profile)
  • Provide the Number Porting Authorization Letter (MyRepublic)
  • Provide Authorization Letter to Terminate the Tagged Number (Optional). If the number(s) has any auxiliary number that needs to terminate (Singtel)

 

20-30 business days TBD
All level 6 (+65 6xxx xxxx) numbers are portable in Singapore. Carriers require full range porting, so single numbers are often rejected for additional numbers.
 
Level 3 (+65 3xxx xxxx) numbers are not portable.
 

Country-Specific Lead Times and Requirements: LATAM

 

Country/Region Standard Porting Hours Out of Office Hours Standard Documents Lead Times (Post Submission) Address Needed for Geo-numbers?

Additional Notes

Brazil 12:00am, 08:00am, 12:00pm, 4:00pm, 8:00pm, 10:00pm (all times local) Weekends/After hours supported - Consult your LNP coordinator LOA, Transfer Letter, Copy of ID 15-20 business days TBD

Supported cities as of Jan 2019: São Paulo, Campinas, Rio de Janeiro, Curitiba, Belo Horizonte, Porto Alegre, Brasília, Salvador, Fortaleza

Mexico - Customer Owned Numbers 12:00 AM (midnight) to 4:00 AM (local) N/A LOA, Transfer Letter, Power of Attorney 30 business Days TBD  
Mexico - Aggregator (eg Voxbone) Owned Numbers 12:00 AM (midnight) to 4:00 AM (local) N/A LOA, Transfer Letter 10 business days TBD  

 

Additional Information

Click this link for step by step instructions on How to check International Number porting compatibility.

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