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LNP hotline transfer guidelines


This article details the 

Applies To

  • Support departments looking to engage LNP



In order to better assist our customers, support teams need to gather information prior  to transferring to the lnp team. Most questions can be


Phone Transfers

All phone transfers from support should be performed via a warm transfer 

Before transferring, you must also have the following information, the LNP agent will not accept the transfer if you do not provide this information

Chat Transfers

Before transferring a customer  


Additional Information

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