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8x8 Support

Missing Mandatory Field Failure when Submitting US Port

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Symptom

When submitting a port in 8x8 Admin Console, the porting fails with failure reason: Missing mandatory field.


Mandatory_Field_Missing(1).png

Applies To

  • 8x8 Admin Console
  • Number Porting
  • United States

Resolution

In Basic information, instead of selecting an existing address from the dropdown menu, select New address and enter the address manually.
New_Address(1).png

Cause

The system sees the Zip4 field as mandatory and it, therefore, must be completed in order for the port order to succeed.
Zip4_Field(1).png