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8x8 Support

Page Goes Blank When Submitting a Number Transfer Request

Symptom

When submitting a Number Transfer request, the screen will randomly go blank.

Applies To

  • Number Transfer Request
  • Configuration Manager

Resolution

  1. Reload the page.
  2. Restart the number transfer request process as normal.
  3. When when you get to the phone numbers to port: 
    • Do not use the Tab key to separate numbers.
    • If you are copying from an excel spreadsheet or CSV, paste the number unformatted in a notepad (Control +shift +V), then copy that from the notepad back into the phone numbers to port section

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