Skip to main content
8x8 Support

Port-in DID does not automatically replace temp DID in Admin Console

Applies To

Recently port-in DID to 8x8 does not replace temporary DID

Resolution

1. Check port-in DID in SMP Diagnostic Tool.  https://platform.8x8.com/smpdiagnostics/login

2. If DID is ported in (record in DMS) then continue; else, contact LNP to assist

3. If DID has RELEASE option, select it; else, escalate to GAS

4. If RELEASE used refresh AC page and check DID.

Cause

Possible activation fail on day of port-in to 8x8 or DID maybe stuck in the backend of system. 

  • Was this article helpful?