Port numbers out of 8x8 service.
- Number Porting
8x8 cannot initiate a port out request. In order to initiate the port out process, a porting request with the gaining carrier must be filed.
After receiving confirmation that the port out was successful, you will need to return the number to 8x8. If you wish to also cancel the license associated with the number that was ported out, please submit a cancelation request via 8x8 support.
Please note: If you are porting out Toll Free numbers, please provide a copy of your most recent phone bill to your new provider. A Customer Service Record (CSR) is not needed for porting out your 8x8 Toll Free numbers.
Certain situations may arise where the new carrier will request a CSR (Customer Service Record) which has all the information required to port the number out such as the service address, authorized name, billing telephone number, or PIN, if applicable, in order to complete the porting process. In such instances, please contact 8x8 Support to assist with the request.
Once a request is submitted, the process to collect and verify all the information that is needed for a CSR can take up to seven (7) business days, or longer with large volumes of phone numbers. CSR will be emailed to the authorized person making the request.