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Porting out phone numbers from 8x8
8x8 Support

Porting out phone numbers from 8x8

 

Objective

Port numbers out of 8x8 service.

Applies To

  • Number Porting

Procedure

Porting numbers out of 8x8 does not result in account cancelation. If you are considering cancelling services you must separately submit a request to cancel your 8x8 account or extension

8x8 cannot initiate a port out request. In order to initiate the port out process, a porting request with the gaining carrier must be filed.

After receiving confirmation that the port out was successful, you will need to return the number to 8x8. If you wish to also cancel the license associated with the number that was ported out, please submit a cancelation request via 8x8 support.

Please note: If you are porting out Toll Free numbers, please provide a copy of your most recent phone bill to your new provider. A Customer Service Record (CSR) is not needed for porting out your 8x8 Toll Free numbers.

To find your phone bill

  1. Log into sso.8x8.com
  2. Select My 8x8 application (User must have My 8x8 and Billing access)
  3. Select the Billing drop down menu and select Billing Statements
  4. Select View for the most recent bill

    The highlighted sections in the below image should be sufficient enough to fill out the porting request with your new provider. You also have the option to download the bill if your new provider requests a copy.

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Additional Information

Certain situations may arise where the new carrier will request a CSR (Customer Service Record) which has all the information required to port the number out such as the service addressauthorized name, billing telephone number, or PIN, if applicable, in order to complete the porting process. In such instances, please contact 8x8 Support to assist with the request.

Once a request is submitted, the process to collect and verify all the information that is needed for a CSR can take up to seven (7) business days, or longer with large volumes of phone numbers. CSR will be emailed to the authorized person making the request.

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