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8x8 Support

Timescales: How long does it take to port my number to 8x8?

Applies To

  • Number Transfer requests

Answer

The time to transfer numbers can vary between different carriers and countries, the following details the typical delays for each country and quantity of numbers. 

Please keep in mind that the timeframes provided below are estimates. Due to the complexity of the porting process, delays may occur.

The timeframes provided below take effect upon having our 8x8 porting team submit the request to our underlying carrier.   

  • The number transfer process can only start after you submit your porting request. For information on how to submit a request, click here
  • The dates below are a guideline for what is typical, some number transfer request can complete in as little as 3 days, and as long as 6 months in some rare cases.
  • If any of the information you submit in the request doesn't match what the former provider has on file, the timeline restarts.

US Numbers

  • Local numbers 
    • 1-49 numbers: 7-10 business days
    • 50+ numbers: 15-21 business days
  • Toll free numbers
    • Any quantity: 5-7 business days

UK Numbers

All UK numbers require a separate Letter of Authorization in order to start the process. We cannot start processing your request until this is received.

  • Geographic numbers
    • Any quantity: 15-25 business days
  • Non-Geographic numbers
    • Any quantity: 14-25 business days

Canadian Numbers

  • Local numbers
    • Any quantity: 10-15 business days
  • Toll Free numbers
    • Any quantity: 5-7 business days

Other international numbers

Numbers from other countries can vary in processing time, please contact our customer support team for more information. 

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