Troubleshooting: Error when submitting a port request
Port Submission Errors
When placing a port request via 8x8 Admin Console you may encounter an error which prevents you from submitting your request. Here you can find more details on those errors and the next steps available to you.
Not Portable
If when you add the 'Phone Numbers to Port' any of the numbers turn red and you see the message below, then the number in question cannot be ported to 8x8. This may be because there is a typo in the number you have submitted, or that 8x8 does not support the country/type of the number you have entered. (For example, in the UK 8x8 can support 01, 02, 03, 08 numbers - but 07 mobile numbers are not supported).
Missing Mandatory Field
If when you submit your port request you receive the error message 'Failure Reason: Missing mandatory field' then there is likely to be an issue with the address you have used.
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To resolve this issue we would recommend you make a change in 'Step 2 - Basic information'. Rather than selecting an existing address from the dropdown menu, try selecting 'New Address' and entering the address manually.
Field Exceeds The Max
If you receive the error message 'Field Exceeds The Max Allowed Characters: 5 or 10' then there is likely to be an issue with the ZIP code/postcode you have used.
To resolve this issue we would recommend you make a change in 'Step 2 - Basic information'. Rather than selecting an existing address from the dropdown menu, try selecting 'New Address' and entering the address manually.