Using a 3rd party SMS provider with 8x8

Objective

This article details possible solutions to get a number setup with a 3rd party SMS provider. If these solutions do not work, 8x8 cannot provide any troubleshooting assistance as 3rd party SMS is not supported

Applies To

• X series, Admin console
• US Local and toll free Numbers

Procedure

1. When a number is assigned to a user, 8x8 will automatically setup the SMS service, the following scenarios detail out possible solutions to prevent that service from being setup:
   • Assign the numbers you'd like to use with a 3rd party SMS provider to an Auto-attendant ring group, or call queue
   • If the number is a Toll free number, 8x8 does not provision SMS services automatically
   • Assign the numbers you'd like to use with a 3rd party SMS provider as the second number assigned to a user, only the first number will have SMS setup
2. Once the SMS capabilities are removed, contact your 3rd party provider and ask them to provision the number for SMS 

Please note that while these steps can help remove the SMS service for the numbers, it is not guaranteed to allow SMS service to be provisioned to a 3rd party service.