Using a 3rd party SMS provider with 8x8
Objective
This article details possible solutions to get a number setup with a 3rd party SMS provider. If these solutions do not work, 8x8 cannot provide any troubleshooting assistance as 3rd party SMS is not supported
Applies To
- X series, Admin console
- US Local and toll free Numbers
Procedure
- When a number is assigned to a user, 8x8 will automatically setup the SMS service, the following scenarios detail out possible solutions to prevent that service from being setup:
- Assign the numbers you'd like to use with a 3rd party SMS provider to an Auto-attendant ring group, or call queue
- If the number is a Toll free number, 8x8 does not provision SMS services automatically
- Assign the numbers you'd like to use with a 3rd party SMS provider as the second number assigned to a user, only the first number will have SMS setup
- Once the SMS capabilities are removed, contact your 3rd party provider and ask them to provision the number for SMS
Please note that while these steps can help remove
