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8x8 Support

Using a 3rd Party SMS Provider with 8x8 Services

Objective

Setting up a 3rd party SMS provider.

Applies To

  • X Series
  • 8x8 Admin Console
  • US Local and Toll Free Numbers

Procedure

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 If these solutions do not work, 8x8 cannot provide any troubleshooting assistance as 3rd party SMS is not supported.

  1. When a number is assigned to a user, 8x8 will automatically set up the SMS service. The following scenarios detail out possible solutions to prevent that service from being setup:
    • Assign the numbers you'd like to use with a 3rd party SMS provider to an Auto-attendant, ring group, or call queue.
    • If the number is a Toll free number, 8x8 does not provision SMS services automatically.
    • Assign the numbers you'd like to use with a 3rd party SMS provider as the second number assigned to a user, only the first number will have SMS set up.
  2. Once the SMS capabilities are removed, contact your 3rd party provider and ask them to provision the number for SMS.
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Please note that while these steps can help remove the SMS service for the numbers, it is not guaranteed to allow SMS service to be provisioned to a 3rd party service.

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