Skip to main content
How do I delay or cancel a Number Port Request
8x8 Support

How do I delay or cancel a Number Port Request

Objective

To cancel a Number Port Request.

Applies To

  • Number Porting
  • Cancelation

Procedure

Delaying a port request

    We cannot guarantee that any request to delay the port will be successful, as it depends on if your former provider accepts or rejects the request. Additionally most carriers require at least 3 business days to push back a transfer request (7 for non US numbers).

Delaying a port in request may be done for several reasons, if your number is scheduled to transfer to 8x8 within 5 days please contact our number transfer support team at 1-877-500-8799 (available 5:30 a.m. to 2:00 p.m. PST, Monday-Friday.) Otherwise, please create a case for our support team

Cancelling a port request

Cancelling a port in request may be done for several reasons, if your number is scheduled to transfer to 8x8 within 5 days please contact our number transfer support team at 1-877-500-8799 (available 5:30 a.m. to 2:00 p.m. PST, Monday-Friday.) Otherwise, follow the steps below:

Most carriers require at least 3 business days to cancel a transfer request (7 for non US numbers). We will still attempt to cancel your number transfer request but we cannot guarantee that the cancelation request will be successful 

Virtual Office Configuration Manager

  1. Login to Virtual Office Configuration manager
  2. Select Phone Numbers
  3. Locate the numbers you would like to cancel the port for.

    Some number transfer requests contain multiple numbers that would be cancelled at the same time, if you only looking to cancel a portion of your number transfer request, please create a case with 8x8 support.

  4. Select the 3 dots to the right side of the number
  5. Select Remove Porting request

 

Virtual Office Account Manager 

  • Was this article helpful?