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8x8 Support

*What happens if I have an active port request when my account is upgrading to X series?

Applies To

  • Account manager to X series upgrade, customers with active porting requests

Answer

In order to properly upgrade your account, our porting team will ensure that you have no active ports in the week leading up to your upgrade date. Rest assured that any action the porting team takes should not result in any downtime. Our porting team will contact the submitter of the port via email with specific information based on the status of the port. For general guidelines on what our team will do:

Pending Ports

If your port is in a pending state and is scheduled to complete prior to upgrade, the port request will be completed as usual.

If your port is in a pending state, and is scheduled to complete on the day of or after the upgrade, our porting team will notify the submitter of the port via email what steps (if any) are required to process the port. In most cases, the next steps will be to submit a new porting request once you have been upgraded to x series

If your port is pending but does not have a date, our porting team will cancel the port request and notify the submitter of the port via email what steps (if any) are required to process the port. In most cases, the next steps will be to submit a new porting request once you have been upgraded to x series

Ports with Failures or Rejections

If your port is in a failed or rejected state, our porting team will cancel the port request and notify the submitter of the port via email of the next steps. In most cases, the next steps will be to submit a new porting request once you have been upgraded to x series

Ports that have been Completed

Since the requests have already completed and the numbers are on 8x8, there is no additional action that is required

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