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8x8 Support

Does 8x8 have a Status Page showing current service status or interruptions?

Answer

Yes, 8x8 Technical Support manages and updates a public Status Page at https://status.8x8.com. The page features:

  • dedicated information for any current widely impacting events (such as outages, system errors, access issues, etc.)
  • filters for region, service, and application type
  • a history of impacting events reported over the last 5 calendar days

Additional Information

Do I need a login to access the 8x8 Status Page?

No, the 8x8 Status page is public and does not require a login.

Are all customer issues posted to the Status Page?

No. Incidents recorded on the 8x8 Status Page are impacting across a population of customers who may share a cluster, region, platform, or other common characteristic that makes the event important to explain broadly.

An issue known to be impacting only a single 8x8 customer at a given time -- even if the scope of impact is across multiple users, sites, or services -- may not be captured on the Status Page until or unless it is determined that the issue is affecting others in the same way.

If I don't see an incident posted that describes a problem I'm having, how do I report the issue?

Please contact 8x8 Technical Support to open a support ticket and diagnose any unplanned service issues.

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