Yes, 8x8 Technical Support manages and updates a public Status Page at https://status.8x8.com. The page features:
- dedicated information for any current widely impacting events (such as outages, system errors, access issues, etc.)
- filters for region, service, and application type
- a history of impacting events reported over the last 5 calendar days
Do I need a login to access the 8x8 Status Page?
No, the 8x8 Status page is public and does not require a login.
Are all customer issues posted to the Status Page?
No. Incidents recorded on the 8x8 Status Page are impacting across a population of customers who may share a cluster, region, platform, or other common characteristic that makes the event important to explain broadly.
An issue known to be impacting only a single 8x8 customer at a given time -- even if the scope of impact is across multiple users, sites, or services -- may not be captured on the Status Page until or unless it is determined that the issue is affecting others in the same way.
If I don't see an incident posted that describes a problem I'm having, how do I report the issue?
Please contact 8x8 Technical Support to open a support ticket and diagnose any unplanned service issues.