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8x8 Support and COVID-19 (Coronavirus) Impact Mitigation
8x8 Support

8x8 Support and COVID-19 (Coronavirus) Impact Mitigation

How 8x8 is Meeting the Challenge of COVID-19

8x8 is committed to the success of our customers, who rely on both the quality of our business communication platform and products, as well as the availability of our 24/7 global Support. As people and businesses around the world deal with the spread of the novel Coronavirus, 8x8 is also taking measures to protect our workforce, ensure availability, and pressure test our platform at scale.

To that end, beginning 3/10/2020, 8x8 has implemented an as-able work-from-home policy throughout our global offices. Through these exercises, we look forward to ensuring generally uninterrupted business continuity for you and for us. We also apologize for and appreciate your understanding in case of any momentary disruptions in providing you world-class service and help.

8x8 Support Capacity Impacted by Geographical Lockdowns

Due to municipal COVID-19 response measures implemented at our various center locations, our support capacity is currently extremely limited. At this time, we are only providing phone support for system-down or severity 1 issues. For all else, please click here to create a case, and someone will get back to you within 24 hours. (Click here for complete instructions.)

Last updated: 3/17/20

8x8 IT Business Readiness Kit

When you're ready to engage a remote workforce, 8x8 has you covered with a complete continuity and enablement kit, including:

  • a handy email template to send to your end users
  • comprehensive instructional resources
  • a collection of best practices and tips to make the most of your 8x8 services

Click here to get the Readiness Kit now.

Additional Information

Check out the resources below for general information on the the spread of COVID-19, as well as best practice guidance curated by 8x8 for businesses looking to enact strategic remote work policies.

U.S. Centers for Disease Control (CDC) Coronavirus Disease 2019 (COVID-19) Situation Summary

World Health Organization (WHO) COVID-19 Outbreak Homepage

COVID-19 and What It Means for 8x8 Customers and Partners (8x8 Blog)
Learn how 8x8 is working to ensure business continuity for our users during this pandemic.

5 Tips for Working Remotely (Video)
8x8's Chief People Officer shares tips to stay productive as a remote worker.

How to Start a Work-From-Home Agent Program (8x8 Blog)
Learn how to start a WFH agent program that can address emergencies and business continuity concerns.

Remote Work Advocates Warn Companies About COVID-19 Work-From-Home Strategies (Forbes)
The consensus from international remote work experts is: be careful. To truly protect your workforce and business from the impacts of coronavirus, thoughtfully enable flexibility as a contingency plan.

Building a Robust Business Continuity Plan (City A.M.)
8x8's Chief Customer Officer details key areas of focus that are critical to developing and refining a business continuity strategy.

Business Disruption: Tools That Help Managing Remote Workers (8x8 Blog)
Learn about tools to help manage remote workers.

 

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